What you can book with the Tooling support team
Our service booking process covers the day to day support work that keeps machines and tooling in good order. That includes tool inspections, tool regrinding collections, holder cleaning, runout checks, chuck jaw machining, vise alignment, presetting service, scanner calibration, printer maintenance, and collection and delivery.
If you are running a small shop in Port Elizabeth CBD or a larger operation in Coega, we can help you plan a booking around production windows, shift changes and transport timing. For shops affected by load-shedding, it helps to tell us when power cuts usually hit so we can schedule equipment checks and collections at the right time.
How to book a service visit or collection
Booking is straightforward. Send your request with the machine or tool type, the fault or service needed, and your preferred collection or visit date. Include your location, whether the job is in Struandale, Markman, Despatch, Kariega or further afield, plus any access notes for forklifts, loading bays or security control.
- Contact: our contact form
- Location: Struandale, Gqeberha
- Coverage: machine shops nationwide
- Useful details: item count, machine model, urgency, and whether you need return delivery
Once we have the details, the team confirms the next step and the expected timing. If the booking involves multiple items, list them clearly so we can plan collection space and handling properly.
What happens during inspection and regrinding support
For inspections, we check the condition of the item and flag wear, runout concerns, damage, or alignment issues before work goes ahead. Regrinding collections are handled with care so tools are kept together and traceable from pickup to return. That matters when a shop has several similar cutters, collets or holders in circulation.
For maintenance support, the team can assess holder cleanliness, chuck jaw condition, and presetting accuracy. If a scanner or printer needs calibration or routine maintenance, we will confirm what is needed before collection or site attendance. The aim is to reduce downtime, not create extra handling.
- Inspection for wear and accuracy
- Collection of tools for regrinding
- Cleaning and alignment support
- Return delivery after the work is completed
Preparing tools before collection
A little preparation saves time on the road and in the workshop. Please separate the items by job or machine if you can, and mark anything that needs urgent attention. If a part is fragile or has been sitting in a humid coastal store room, let us know so we can handle it properly.
It also helps to include the current issue, for example chatter, poor finish, runout, clamp slip or inconsistent sizing. Even a short note can help Johan or Ridwaan route the job correctly. If your shop is in Struandale or Markman, local pickups are often easier to arrange quickly, especially when production is tight.
Turnaround planning for busy production environments
Many South African workshops work around shift changes, municipal disruptions and machine availability, so booking time matters. If your operation runs after hours or over weekends, mention that early. We can then plan support around your workflow instead of interrupting it.
Ayanda and Nokulunga often help customers line up bookings with the right support person, while Morne and Johan can advise on technical requirements for more complex jobs. For larger batches or repeat work, ask for a standing collection plan so you are not starting from scratch each time. It keeps things moving and reduces delays, which is what most shops need.
When to request urgent assistance
Some jobs need faster response, especially when a critical machine is down or a set of tools is affecting production quality. Book urgent support if you have damaged holders, unsafe chuck jaws, serious alignment issues, or equipment that is no longer holding tolerance. Tell us exactly what failed and what stop work is affecting it.
Urgent requests are reviewed against availability and location, with Struandale and nearby areas usually easier to service first. For nationwide work, we will be clear about collection timing and expected return so you can plan around it. If the matter is time-sensitive, include a phone number and the best time to reach you.
