What information we collect from customers and visitors
When you deal with Tooling, we may collect personal information that you give us directly or information needed to support our services. This can happen by phone, email, online enquiry, delivery arrangements or during service visits at our Struandale base and surrounding areas such as Markman, Coega, Kariega, Despatch and the Port Elizabeth CBD.
- Contact details such as your name, company, phone number and email address
- Delivery and collection details, site access notes and account records
- Machine, tooling and service information linked to your request
- Payment and invoicing details where required for trade transactions
We only collect what is needed for legitimate business purposes, including quotations, order fulfilment, technical support and after-sales service.
How we use personal information in day to day operations
Personal information is used to respond to enquiries, process orders, arrange collection and delivery, support machining and inspection services, and keep accurate records for our customers. It also helps us manage tool regrinding, holder cleaning, runout checks, presetting, scanner calibration and printer maintenance requests without confusion.
- To prepare quotations and invoices
- To schedule collections, deliveries and service work
- To give technical feedback and product support
- To meet tax, accounting and compliance duties
We may also use your details to contact you about a specific order, service update or account matter, especially where a delay or missing instruction could affect turnaround time.
Sharing information with service partners and suppliers
We do not sell personal information. Information may be shared only where necessary to complete a service, meet a legal duty, or support your account with us. For example, a delivery address may be shared with a transport provider, or technical details may be shared with a specialist who is assisting with calibration or inspection.
- Third party logistics providers for collection and delivery
- Service partners supporting specialised repairs or transport
- Professional advisers such as accountants or auditors
- Authorities where disclosure is required by law
Any sharing is limited to what is reasonably needed and we expect recipients to handle the information responsibly.
How we store and protect your information
We take reasonable technical and organisational measures to protect personal information from loss, unauthorised access, misuse or disclosure. Records may be stored in secure electronic systems and in controlled physical files where necessary for business or legal reasons.
Access is restricted to staff who need the information to do their work, including customer support, sales, operations and service coordination. The team may use your details only for approved business purposes and must treat them confidentially.
While no system can be guaranteed completely secure, we work to keep information protected and up to date, including where records move between our Gqeberha office and service sites nationwide.
Your rights under POPIA
You have rights in relation to your personal information and may contact us if you want to exercise them. We may need to confirm your identity before acting on a request, especially where the request involves account records or service history.
- Request access to the information we hold about you
- Ask us to correct inaccurate or incomplete information
- Object to certain processing where the law allows it
- Withdraw consent where processing is based on consent
If you believe information we hold is no longer needed or is being used incorrectly, you can ask us to review it and respond within a reasonable time.
Contact details, complaints and policy updates
For privacy matters, contact Tooling at our contact form. If you need help with a privacy request, complaint or correction, include enough detail for us to identify the record and respond properly. This policy may be updated from time to time to reflect changes in law, operations or business practice.
Operator: Astros Marketing (Pty) Ltd. This policy applies to information handled in connection with Tooling’s services and customer communications. By engaging with us, you acknowledge this privacy notice and the way personal information is processed for lawful business purposes.